Interactive Voice Response (IVR)
Improve customer interaction with our customizable IVR systems,
allowing for 24/7 service and payment processing.
Improve Experience: Our IVR system eliminates hold times and provides a smooth, user-friendly interface that's full of options, enhancing customer satisfaction.
Increase Efficiency: Minimize customer call opt-outs and abandon rates while reducing the average call length, streamlining your call center operations.
Complete Flexibility: Deploy call campaigns and process payments securely with our IVR to optimize and tailor your products and services to meet specific customer needs.
A well-designed Interactive Voice Response (IVR) system enables 24/7 customer interaction from any location, allowing account settlement and payments outside of office hours, including weekends and holidays. This reduces processing delays and delinquent bills while saving costs on call centers by automating access and voice recognition.
Our IVR offers customer-friendly, efficient call campaigns, including voice messaging and payment processing, tailored to your data via SFTP, FTP over VPN, or API. It handles real-time transactions and provides detailed reporting through the Payment Processor/Gateway interface.
Payers can choose to pay different amounts and receive detailed billing information. Options for "readbacks," multiple data inputs, and additional payment attempts are available. Results are provided with transaction IDs, and payers can receive email/SMS confirmations.
At any point, payers can opt-out or transfer to a live representative for assistance in their preferred language, ensuring 24/7 support even outside office hours.
